Sophos enterprise console stopped updating
Updated article below: Some Sophos customers have reported detections today of Shh/Updater-B.
Many of these reports involve detections of Sophos’s own code, but there are a number of third-party applications which are also being identified.
It is the customer responsibility to make those changes prior to performing the upgrade.
Once the check has been run, the upgrade is permitted.
to receive necessary updates (for example, information about the versions of security software that endpoint computers should be running, new and updated Content Control Lists for data control, or the list of new controlled devices and applications).
To enable an additional update manager to download security software from Sophos or another update manager via HTTP, open TCP port 80 (outbound) on the computer on which you want to install the additional update manager.
You should also check that any third-party applications that may have been erroneously detected as Shh/Updater-B are restored. After many hours of browsing the Sophos Knowledge base and troubleshooting I finally stumbled upon a post that drew my attention. The Enterprise Console however didn’t display the current statistics and showed error “An update manager has not updated since ”.(Details of how to enable Live Protection can be found in this knowledgebase article).If you do not have Live Protection enabled you will stop seeing the new detections once has been downloaded by your endpoint computers (released at Wed, 0000 UTC).
If User Account Control (UAC) is enabled on the computer, turn off UAC and restart the computer.